What actions should HR and business leaders take to curb mental harassment at work? Share your thoughts.
Marketers often use the feel-good-factor-magic of a really good session of shopping to increase sales, but it doesn't happen when shoppers have to deal with incompetent sales people.
Marketers often use the feel-good-factor-magic of a really good session of shopping to increase sales, but it doesn’t happen when shoppers have to deal with incompetent sales people.
It is often said that customer is the king! ‘It is the final end user who decides the success or failure of anything that is new in the market’. But is it really so? In reality, do we experience premier service? Are we treated as the final decision makers ? Is our experience valued?
But then, reality hits hard. What we see on paper, TV, and social media sites is glaringly different from what we experience in stores. Most of the times we do not enjoy a pleasant shopping experience because of the following reasons.
One, sales people often do not give you the space to look around. They can hover too close for comfort as you browse, be too helpful, suffocate you with choices and product detail.
Two, sales people can be very shrewd! With a single glance, they can make a snap judgement if you would be a potential customer or not.
Three, the don’t care attitude of many sales people! ‘Our timings are 9 to 6′ so I don’t care, if you have a question at 6:01’. Happens too often.
Four, sales people are often not equipped to explain the product details, often provide generic statements such as ‘fast moving’ , ‘ excellent product’, etc.
Five, an experience like this: You can window shop, as long as you are outside the window! You shop for less, you are wanted less! If your trolley is packed you get the royal service! ‘Madame ko mango juice dhedho’!
Sales personnel indirectly represent the brand. One negative spark can spread like a forest fire and bring down the brand image. It might sound trivial, or even entitled, but give it a thought! Being customers, expecting better treatment is not a privilege, its our right. After all, customer should be king!
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I wanted to scream with excitement that my daughter chose to write about her ambition and aspirations over everything else first. To me, this was one of those parenting 'win' moments.
My daughter turned eight years old in January, and among the various gifts she received from friends and family was an absolutely beautiful personal journal for self-growth. A few days ago, she was exploring the pages when she found a section for writing a letter to her future self. She found this intriguing and began jotting down her thoughts animatedly.
My curiosity piqued and she could sense it immediately. She assured me that she would show me the letter soon, and lo behold, she kept her word.
I glanced at her words, expecting to see a mention of her parents in the first sentence. But, to my utter delight, the first thing she had written about was her AMBITION. Yes, the caps here are intentional because I want to scream with excitement that my daughter chose to write about her ambition and aspirations over everything else first. To me, this was one of those parenting ‘win’ moments.
Uorfi Javed has been making waves through social media, and is often the target of trolls. So who and what exactly is this intriguing young woman?
Uorfi Javed (no relation to Javed Akhtar) is a name that crops up in my news feeds every now and again. It is usually because she got trolled for being in some or other ‘daring’ outfit and then posting those images on social media. If I were asked, I would not be able to name a single other reason why she is famous. I am told that she is an actor but I would have no frankly no clue about her body of work (pun wholly unintended).
So is Urfi Javed (or Uorfi Javed as she prefers) famous only for being famous? How does she impact the cause of feminism by permitting herself to be objectified, trolled, reviled?
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