If you write, smash it out on social media, or create fantastic video, nominate yourself or a friend here for The Orange Flower Awards 2020. Last date to apply – Jan 12th
A woman who’s worked in the BPO industry, but doesn’t want to do night shifts now, wonders if there are job options available to her. What’s your suggestion?
Mentor Centre is a Women’s Web initiative where you get to ask your career queries and we get you thoughtful responses from leading women in industry. If you have a question, ask away!
I was working in the BPO industry, handling outsourced customer service for a few clients in the hospitality industry; since my company was mainly handling US clients, after having my child 3 years ago, I found it difficult to go back to work in night shift timings.
Now I feel I should go back to work, but since almost all my career has been in the BPO industry, and that too, most are still working for US clients and want people who are flexible about shift timings, I feel I will be at a disadvantage. Could you suggest me some options to look for, which don’t involve late shifts? I have a B.Com degree and about 7 years of work experience. I am open to trying something new also.
– Radhika M
There are 2 aspects to this query:
Working in the BPO industry in the night shifts: Though it is sometimes made out to be a disadvantage – it clearly is not. I would suggest that you highlight the skills it helped you attain in terms of engaging with clients in different time zones, working in large teams (if that was the case) leading to effective collaboration, maintaining good health despite the night shifts and how working with clients in the hospitality industry helped you hone your skills in customer management. You could also highlight high level of process orientation, adherence to quality standards and any change that you might have brought about- in terms of increasing quality by reducing time taken to resolve queries, increase customer satisfaction etc. Also familiarity with the CRM that was used to capture and respond to customer queries. These are some of my observations having worked in the BPO industry and in the night shifts for 2 years.
Career options : Look for opportunities in Indian companies – in the area of hospitality, holiday and leisure industry or customer service departments in the telecom industry etc. It is never too late to pick up skills on technology. Ensure your LinkedIn profile is up to date with all sections filled in. Recruiters look up the candidate’s profile first on LinkedIn, typically. Having said that do note that it is critical to work in the areas of your interest otherwise you will end up job hopping every few years. It might be worthwhile to take up a psychometric assessment to assess your career options.
Image via vecteezy.com
Women's Web is an open platform that publishes a diversity of views. Individual posts do not necessarily represent the platform's views and opinions at all times. If you have a complementary or differing point of view, sign up and start sharing your views too!
The Ups And Downs Of Working For A BPO As A Woman In India
I Want To Get Back To The IT Industry After A 2 Year Break. How?
I’m Competing With A Man For A Promotion And Facing Gender Bias: Mentor Centre
Women In IT – Why Are There So Few Of Us, And When Will We Be The Norm?
Get our weekly mailer and never miss out on the best reads by and about women!